1. Eligibility for Returns
Items may be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging.
Customized or special-order items are not eligible for return unless defective.
2. Return Process
To initiate a return, contact us at [email protected] with your order details.
Once approved, you will receive instructions for returning the item.
3. Refunds
Refunds are processed only after the returned item has been inspected and approved.
Refunds will be provided in the original payment method (cash on delivery orders will be refunded in cash upon collection or via an agreed method).
Shipping fees (if applicable) are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected]. We will arrange for a replacement or full refund at no additional cost.